Shipping & Delivery

If your order was placed Monday thru Thursday, before 10AM Paris time (France!) it will be shipped the same day, otherwise, it will be shipped the following day. If your order was placed on Friday prior to 10AM Paris time, the order may be shipped the same day, if not it will be shipped on the following Monday. You will receive an e-mail confirmation once your order has shipped.  Shipping charges vary depending on the amount of your order and where the order is shipped.

NOTE: For consumer protection, all orders are subject for review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.

Privacy & Security

We will never share your e-mail address or personal information with any third parties. Any information collected on this website will be used for fraud control, order verification or internal marketing purposes only. For more details on our privacy policy, click here.

Returns & Replacements

We care to make you happy. In the event that your unworn regular priced product purchased from our website does not meet your expectations, you may return it postmarked within 7 days of the date you receive the package for credit to your original payment method or for exchange, less any shipping charges. We do not accept returns or exchanges on final sale merchandise.

Any returns postmarked after 7 days of your receipt date will be returned to you. If you do not accept the item to be returned to you, you will be charged a restock fee that includes 50% of the value of the item plus shipping charges.

You may return your product(s) for a refund or exchange provided:

• The item has been unworn, unused, unwashed, and is perfume-free
• All items are returned, including the hangtag and the receipt
• The item is free of any damage
• The item is returned in its original packaging

We will only refund the original shipping cost on your order if you received the incorrect item or the item sent was defective. If a wrong item shipped to you is due to a mistake on our part, your returned or exchanged items will be shipped at no cost to you via Standard Ground Delivery. If a damaged item is shipped to you, please notify us within 7 days from the date you receive your package. Any damage claim made after 7 days will not be accepted.

If you are making an exchange because you want a different style or color, you will be charged for shipping on your exchange. The return/exchange value is determined by the last retail price of the item. WE DO NOT ACCEPT RETURNS ON PRODUCTS THAT WERE NOT PURCHASED VIA THIS WEBSITE. Please use the most economical shipping method. Due to security constraints, we are unable to reimburse you for an amount greater than your purchase price. Returns/Exchanges will only be accepted by contacting  customer-service@innersalvation.com prior to returning your product.

Ordering & Registration

Being a registered user offers you faster checkout since you won’t have to re-enter your credit card or shipping and billing information. When you place an order that information will be filled in automatically. Also, registering makes gift giving simple. Your family and friends' information can be saved in your Address Book, so you avoid typing in their information each time you send a gift. Click here to register now.

Payment, Pricing & Promotions

Your credit card will not be charged until your order is shipped. When you enter your credit card information on the final review page, we’ll give you an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has been shipped and we’ve charged your credit card.

Tax Policy

The sales tax charged depends on where the order is shipped.  You will be able to view the sales tax included in your order before you confirm your order.

Viewing Orders

Once you have placed an order, you can check on its status at any time. To track your order from this page, go here. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.

Updating Account Information

As a registered customer on your site, you can update your account information at anytime, go here.

Cancellation Policy

if you wish to change or cancel your order, please contact us immediately at customer-service@innersalvation.com. We’ll do everything we can to accommodate your request.  Please note that we cannot change or cancel an order once it has entered the shipping process.